Civil Servant Association applies HanPHONE IVR for telephone system replacement

(Hong Kong, 15 November 2009) KanHan Technologies Limited (KanHan) today announces Hong Kong Police Credit Union adopts HanPHONE IVR to replace an aged telephone enquiry system. The revamped system aims to provide saving and loan information enquiry services to Hong Kong Police Force. Simply dial the enquiry hotline and key in access code for specific service, members can listen to accounts details and acquire necessary information.

To operate, the system consists of 8 telephone lines and a dedicated industrial server. The new HanPHONE IVR call flow program was built on web based XML language within 20 working days.. The archaic FoxPro database storing all member information was migrated at the same time to HanPHONE IVR's native support MySQL database for faster access and future data format compatibility.

In addition, a fax-on-demand function in the new system performs as a communication channel for members to receive forms through facsimile.

One critical issue to be taken is the data confidentiality. To prevent data breach between the connection of HanPHONE IVR and the association's database, a series of authentication procedures have been applied: all members are requested to retrieve personal data through authorized access code with proven data encryption strategy before establishing connection with database.


IVRS Flow diagram

The flexibility of HanPHONE IVR can fulfill most organization's needs in telephone based service delivery in a short development time. Starting from design to voice recording of system, KanHan is capable to provide "One-stop" service on on most IVR related requirements.. Cost effectiveness has always been central to HanPHONE IVR's success in serving small to large organizations.

 

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