The cornerstone to formulating client intimacy: KanHan Client Management Infrastructure

(Hong Kong, 15 June 2011) All services and transactions, whether public or commercial, begin with a dialog between two parties. With the omnipresence of easily accessible multichannel network, such dialog can be in the forms of mobile conversation, phone key input, voice mail, email, SMS, web entries, even TV remote control. As the size, complexity and volume of services and transactions grow, so do the number of involving parties and the amount of communications among them.
In today's highly demanding environment, successful organizations are those who are able to establish a satisfied and loyal clientele, and the differentiation key to their success is how well they capture and manage the information exchange they have with their customers.
With years of experience in developing computer-telephony systems, KanHan is proud to introduce an open system based versatile solution: KanHan Client Management Infrastructure (CMI) which aims to perform as an all - encompassing integrated communication channel in client management.
KanHan Client Management Infrastructure
KanHan Client Management Infrastructure comprises KanHan's three flagship products:
HanPHONE Computer Telephony Integration (CTI) Platform
- KanHan's award winning CTI platform provides the latest IP based PBX technologies for telephone diversion and enquiry system supporting instant information delivered in English, Putonghua and Cantonese. HanPHONE CTI is modularly designed such that the sophisticated Interactive Voice Response (IVR) and Voice Recording Service (VRS) systems can integrate and support independently with major brands of traditional PBX systems.
HanPHONE Contact Center System (HCCS)
- HCCS is an expansion on the widely adopted HanPhone CTI platform, with comprehensive inbound and outbound call center features, essential call supervision and monitoring capabilities, and critical reporting tools.
- Developed on an open platform with nuts and bolts matching all the major customer relationship management (CRM) systems in the market. HanCRM seamlessly integrated with HCCS to provide a truly whole product that fulfills an all-in-one client management solution the market is looking for in Sales Force Automation, Marketing Automation, Customer Support & Service, Order Management and More.
KanHan Client Management Infrastructure incorporates the essential components of unified communication capture and information analytics to form the foundation of building client satisfaction and loyalty, bringing clients a new experience on client management.