HanPHONE Incorporates IP-PBX Technologies in its Upcoming 5.0 Release

(Hong Kong, 30 Sep 2010) KanHan Technologies Limited (KanHan) announces today its market leading HanPHONE IVR telephony platform is rolling out a major technology release since its first launch in 2004. The latest version 5.0 of HanPHONE is incorporating all essential IP-PBX technologies transforming HanPHONE into a full functional platform fulfilling most modern day office telephony communication needs. From as simple as a small office PBX to a large scale PBX supporting multi-sites, from developing a simple Interactive Voice Response (IVR) system to building a complex call centre application supporting voice recognition, text-to-speech, and Customer Relationship Management (CRM), all now can be done with HanPHONE's web based technology platform. The new addition, coined HanPHONE IPBX, is a software based IP-PBX capable of doing most of traditional hardware based PBX / PABX do and more at a fraction of their cost. Built on SIP standard, HanPHONE IPBX supports any SIP compatible software or hardware phone offering numerous benefits as:

- A lot less expensive to acquire, expand and maintain than a hardware PBX / PABX
- Using the same wiring of computer network, no need for phone wiring - Wide range of IP phones for choosing, no tied up to specific vendor
- Using SIP trunks means substantial saving on calling long distance using VoIP or Skype gateways
- Productivity gains at using desktop based call control and extension management, and using remote extension at home and or on the road
- Installation and management is easier using web based interface
- Support standard PSTN based calling using VoIP gateways or cards. The key features of HanPHONE IPBX include but not limited to the followings.

Key Features of HanPHONE IPBX
Automated Attendant Blacklists
Blind Transfer Call Detail Records
Call Forward on Busy Call Forward on No Answer
Call Forward Variable Call Monitoring
Call Parking Call Queuing
Call Recording Call Routing (DID & ANI)
Call Snooping (Coaching) Call Transfer
Call Waiting Caller ID
Caller ID Blocking Caller ID on Call Waiting
Calling Cards Conference Bridging
Direct Inward System Access (DISA) Do Not Disturb
Telephone Number Mapping (ENUM) Interactive Directory Listing
Local and Remote Call Agents Music On Hold
Overhead Paging Remote Call Pickup
Remote Office Support Roaming Extensions
Route by Caller ID Supervised Transfer
Graphical Call Manager Outbound Call Spooling
Voice Recording Configurable Server Date and Time
Mail Server with Multi-domain support Interactive Voice Response (IVR) Integration
Voicemail:
  • Visual Indicator for Message Waiting
  • Stutter Dial tone for Message Waiting
  • Voicemail to email
  • Web Voicemail Interface
Computer-Telephony Integration:
  • Microsoft Outlook
  • Customer Relationship Management (CRM)
Fax Server Integration:
- Fax to Email Customization
Resilience Support Through Multi-server Configuration
Web-based Administration and Operator Panel Call Details and Channel Usage Reports

The award winning HanPHONE technology has been steadily growing its reputation and customer base counting many large government departments and major commercial corporations as its users since 2004 in the Hong Kong market. The IPBX extension will provide our customers a clear roadmap in integrating its telephony and web infrastructure in serving their customers in a more dynamic and cost-effective fashion with no dependency on proprietary technologies and vendors.

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