HanPHONE Powers New Interactive Voice Response and Voice Recording Systems for Registration and Electoral Office

(Hong Kong, 30 September 2011) In preparation for the District Council election in November this year, Registration and Electoral Office (REO) of HKSAR Government has planned for substantial enquiry service enhancements bridged by an interactive voice response system to telephone operators. KanHan Technologies Limited (KanHan) was awarded the contract to install the new system based on its award winning HanPHONE telephony platform. The Interactive Voice Response (IVR) and Voice Recording System (VRS) modules of the HanPHONE Contact Centre Suite are to deploy delivering the enhanced service starting early October.

The new system consist of 46 telephone lines running concurrently on two HanPHONE servers to warrant round-the-clock, resilient public service. Call-flow is designed and programmed by KanHan using HanPHONE's unique HTML/XML development environment and interlaced with human voice prompts recorded by KanHan's professional voice talents in Cantonese, Putonghua and English.

Once citizen enquiry is re-directed by IVR system to staff of REO, the HanPHONE VRS module begins to record the conversation to the HanPHONE servers using latest digital voice recording technologies. All recorded conversations are stored centrally in the servers with auto backup facilities ensuring no loss of records. HanPHONE VRS provides simple administrative interface for REO staff to search and retrieve recorded conversations. Predefined reports on system usage and traffic are easily accessible also through the interface.

Attracted by HanPHONE's cost-effectiveness and KanHan's abundant experience in telephony applications, REO becomes the first user of the newly launched HanPHONE Contact Centre Suite which is epitomizing KanHan's decade of innovative development efforts in merging the Internet and telephony technologies with aim in replacing arcane proprietary telephony systems.

System Design of REO Enquiry Hotline

System Design of REO Enquiry Hotline (852) 2891 1001

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