Third Party Telecom Products

Decorative image of PABX service

KanHan is able to provide maintenance service to renowned PABX equipment and Voice Recorder in addition to the HanPHONE family of Computer Telephony Integration, IVR and Call Center solutions, the service scope includes but not limited to:

Telecom & Customer Care System Solutions

  • Supply and Provision of Telephone and Related Hardware Support and Installation (Including Voice Recorder)
  • Automatic Interactive Voice Response (IVR) System Design and Deployment
  • Call Center System Design and Deployment
  • Customer Relationship Management (CRM) System Design and Deployment
  • Social Media Channels (e.g. Facebook, Whatsapp, WeChat) and Mobile App Integration
  • Expansion and Replacement Planning of Existing PABX System

Maintenance and Technical Support

  • 24/7 Support Services
  • On Site Health Check and Inspection
  • Hardware, Cable and Network Repair
  • Remote Configuration and Programming
  • Software Updates
  • Periodic Monitoring Report
  • Troubleshooting
  • Site relocation

The service is manned by certified professionals with the qualifications and recognitions in PABX and Voice Recorder:

Alcatel-Lucent Certified Field Expert (ACFE)

  • Alcatel-Lucent OmniSwitch R6/R7
  • Alcatel-Lucent OmniPCX Enterprise R10

Alcatel-Lucent Certified Sales Representative (ACSR)

  • Alcatel-Lucent Solutions for Networking , 2013
  • Alcatel-Lucent OmniPCX Enterprise, 2012
  • Alcatel-Lucent OpenTouch Suite for Mid and Large Enterprises , 2013

NICE Certified Engineer

  • NICE Recording eXpress Fundamentals R6.2

 

Effective from October 2013, KanHan’s PABX experience and expertise are being recognized by The Department of Electrical & Mechanical Services Department (EMSD) and is admitted to the Departmental Contractor List for Private Automatic Branch Exchange System.